You can import from a local file upload (Free). Pro adds remote sources like URL feeds, FTP/SFTP, Google Sheets, and API endpoints via Sources.
Typically CSV is supported in the Free version. Pro workflows usually add Excel (XLS/XLSX), XML, JSON and remote feeds depending on the Source type. If your file is not parsing, verify delimiter and encoding first.
The wizard is a guided 5-step flow: choose data source, preview/format, map fields, choose update logic, then launch and monitor the import. Each step must be completed before continuing to reduce mistakes.
Yes. Import Profiles let you save and reuse your source settings, mapping, filters, and update logic. Free usually includes a limited number of profiles; Pro supports more and adds quick profile actions.
Matching can be done by SKU (recommended), Product ID, Title, or other identifiers depending on your setup. Update behaviors commonly include updating all mapped fields, updating only empty fields, or skipping existing products.
Most often matching is not configured correctly. Enable SKU/GUID matching, ensure the identifier column is mapped to the correct field, and confirm imported values exactly match existing product identifiers.
Yes, but variations require consistent identifiers and correct mapping. Make sure parent/variation linkage (SKU/parent SKU or ID mapping) is configured, attributes are mapped consistently, and variation rows are not missing required fields.
Verify image URLs are publicly accessible, the server can download them, and WordPress uploads permissions are correct. Prefer direct absolute URLs, avoid blocked/temporary links, and ensure your hosting allows remote requests (cURL/allow_url_fopen).
Yes, if you map taxonomy fields correctly and enable creation options (for example “Create categories if not exist”). Use exact names and consistent separators, and avoid unexpected special characters.
Check delimiter (comma/semicolon/tab), encoding (UTF-8 recommended), remove BOM (Byte Order Mark), and ensure there are no broken quotes or merged columns. Also verify there are no empty header cells.
Reduce batch size in Settings → Performance, increase PHP max_execution_time and memory_limit, and prefer background processing if available. For very large files, split the file into smaller parts.
Yes. Scheduled Imports is a Pro feature designed for recurring supplier updates (price/stock/catalog). It supports flexible schedules including cron expressions, and provides logs for each run.
Verify your cron system is working, confirm timezone settings are correct, ensure schedules are enabled (not paused), and check task logs. Many sites also require a server cron calling the Secure Cron URL to run schedules reliably.
It is a protected URL with a token that your server should call periodically (often every 1–5 minutes) to trigger scheduled tasks. This is the most reliable way to run Scheduled Imports on many hosts compared to WP-Cron.
Update your server crontab (or monitoring service) with the new Secure Cron URL immediately. Old URLs stop working after regeneration, so schedules will not run until you update the cron call.
Check Import History/Logs for a new run entry, review status messages and error logs, and confirm the “Next Run” time changes as expected. Email notifications (if enabled) also help monitoring.
Use Smart/Selective update logic: match by SKU and update only specific mapped fields, or update only empty fields. Avoid mapping fields you do not want to change, and test with a small sample import first.
Start from Import History: check the error message, confirm mapping, validate the source file structure, then retry with a smaller batch. Also verify server limits and whether remote sources (URLs/FTP) are accessible.
